컨텐츠 영역
- communication channel that provides civil consultation and information on infectious diseases and all related affairs under the jurisdiction of the Korea Disease Control and Prevention Agency
This diagram illustrates the management and operation structure of the Infectious Disease Expert Call Center, 1339.
Role of the 1339 Call Center
- Provides consultation on public inquiries related to infectious diseases and other tasks under the Korea Disease Control and Prevention Agency (KDCA), offers information, and serves as a communication channel with the public.
- Handles consultation requests and processes material requests.
- Coordinates with the KDCA Comprehensive Situation Room in handling public inquiries.
Interconnection Relationships
- Community: Requests consultation inquiries from the call center and receives public service responses.
- Medical Institutions: Directly connects with the call center for consultation inquiries and public service responses.
- Public Health Centers: Participates in the public service and consultation process.
- Provinces and Cities: Coordinates with public health centers to relay information.
- KDCA Comprehensive Situation Room: Oversees the operation of the call center and manages consultation requests and responses.
In summary, public inquiries and complaints from the community, medical institutions, and public health centers are handled through the 1339 call center, which is managed and supported in coordination with the Comprehensive Situation Room.
Role of the 1339 Call Center
- Provides consultation on public inquiries related to infectious diseases and other tasks under the Korea Disease Control and Prevention Agency (KDCA), offers information, and serves as a communication channel with the public.
- Handles consultation requests and processes material requests.
- Coordinates with the KDCA Comprehensive Situation Room in handling public inquiries.
Interconnection Relationships
- Community: Requests consultation inquiries from the call center and receives public service responses.
- Medical Institutions: Directly connects with the call center for consultation inquiries and public service responses.
- Public Health Centers: Participates in the public service and consultation process.
- Provinces and Cities: Coordinates with public health centers to relay information.
- KDCA Comprehensive Situation Room: Oversees the operation of the call center and manages consultation requests and responses.
In summary, public inquiries and complaints from the community, medical institutions, and public health centers are handled through the 1339 call center, which is managed and supported in coordination with the Comprehensive Situation Room.
- Establishment and management of EOC infrastructure and information systems to support strategic and rapid situation management and decision-making during infectious disease crisis situations
